TERMS OF USE & PRIVACY POLICY

PS Food & Beverage Sdn. Bhd. (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, social media, or other channels.

1. Information We Collect

We may collect the following types of personal data when you use our services or interact with us:

• Personal identification details: Name, NRIC/passport number, date of birth, gender, nationality.

• Contact information: Address, email address, phone number.

• Transaction details: Purchase history, payment details, delivery address.

• Technical data: IP address, browser type, device information, cookies, and browsing behaviour.

• Other information: Any data you voluntarily provide via forms, surveys, or customer support.

2. How We Collect Information

We collect your personal data through:

• Online purchases or orders made on our website or partner platforms.

• Registration for promotions, loyalty programs, or newsletters.

• Direct communication via phone, email, or social media.

• Participation in surveys, contests, or marketing events.

• Automatic tracking tools such as cookies or analytics software.

3. Use of Information

Your personal data may be used for the following purposes:

• To process and fulfil your orders.

• To communicate with you about products, promotions, and updates.

• To improve our products, services, and website functionality.

• To handle customer service requests and inquiries.

• To comply with legal obligations and regulatory requirements.

• For internal record-keeping, research, and development purposes.

4. Disclosure of Information

We will not sell or rent your personal data to third parties. However, we may share your information with:

• Service providers: Courier services, payment gateways, IT support, marketing agencies.

• Business partners: For joint promotions or collaborations (with your consent).

• Legal authorities: If required by law or to protect our rights, property, and safety.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and gather usage statistics. You may choose to disable cookies in your browser settings, but some website features may not function properly.

7. Your Rights

Under the PDPA, you have the right to:

• Access your personal data held by us.

• Request correction of inaccurate or outdated information.

• Withdraw your consent for us to use your data (subject to legal and contractual obligations).

• Request deletion of your data, where applicable.

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.